Refund policy
We want you to feel good about every purchase from WorldThera. If something isn't right, here's exactly how our returns and refunds work.
Return Window
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
Hygiene & Personal Care Items
For health and safety reasons, the following items cannot be returned once opened or used, even within the return window: gua sha tools, ice rollers, sleep masks, eye masks, and any item that comes into direct contact with the skin or face. These items can only be returned if they arrive damaged, defective, or unopened in original packaging. This exception is standard across skincare and personal care retailers and helps us maintain hygiene standards for all customers.
How to Start a Return
Email us at support@worldthera.com with your order number and the reason for your return. We'll respond within 1-2 business days with return instructions, including the return address.
Return Shipping Costs
- If the item arrived damaged, defective, or incorrect: we cover return shipping.
- If you're returning an item for any other reason (changed your mind, no longer needed): return shipping is the customer's responsibility, unless otherwise noted at checkout.
Refunds
Once we receive and inspect your return, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 7 business days. Please note your bank or card provider may take additional time to post the refund to your account.
Exchanges
The fastest way to get a different item is to return the original (once approved) and place a new order separately for the item you want.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at support@worldthera.com with a photo of the item and packaging. We'll arrange a replacement or full refund at no additional cost to you.
Late or Missing Refunds
If it's been longer than the timeframe above and you haven't received your refund, first check your bank account again, then contact your card issuer — processing times can vary. If you've done this and still have questions, reach out to us at support@worldthera.com.
Non-Returnable Items
In addition to opened hygiene items listed above, the following cannot be returned: items marked as final sale, gift cards, and bundle sets where one or more items have been opened or used.
Questions?
Reach out to us anytime at support@worldthera.com — we're happy to help sort things out.